REFUND POLICY
Return & Refund Policy
At The Plaid Dog Workshop, we want you to be happy with your order. Because many of our items are handmade, personalized, engraved, carved, embroidered, or made to order, our return policy is designed to be fair while protecting custom work that cannot be resold.
Standard Return Window
We accept returns on eligible non-custom items within 30 days of delivery.
To be eligible for a return, the item must be:
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Unused
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In its original condition
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Returned with any original packaging, if applicable
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Not personalized, customized, engraved, carved, embroidered, or made to order
Items That Cannot Be Returned
The following items are final sale unless they arrive damaged, defective, or incorrect:
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Personalized items
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Custom engraved items
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Custom CNC-carved items
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Custom signs
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Made-to-order items
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Embroidered items made with custom names, text, logos, or artwork
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Memorial keepsakes or urns
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Any item created specifically from customer-provided text, artwork, photos, dimensions, names, or design requests
Because these items are made specifically for you, we cannot accept returns due to buyer’s remorse, spelling errors submitted by the customer, incorrect measurements provided by the customer, or a change of mind after production has started.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery so we can make it right.
Please include:
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Your order number
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A description of the issue
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Clear photos of the item and packaging
Depending on the situation, we may offer a replacement, repair, refund, or other appropriate solution.
Return Shipping
For eligible returns due to buyer’s remorse or a change of mind, the customer is responsible for return shipping costs.
If the return is due to our mistake, a defective item, or shipping damage, we will work with you on the best resolution and may provide return instructions or a replacement at no additional cost.
How to Start a Return
To request a return, contact us at:
Please include your order number and the reason for the return. We will review your request and provide return instructions if the item is eligible.
Please do not send items back without contacting us first.
Refunds
Once we receive and inspect an eligible returned item, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Refunds are typically processed within 5–10 business days after we receive and inspect the returned item.
Original shipping charges are non-refundable unless the return is due to our error, a defective item, or shipping damage.
Cancellations
Orders may be canceled before production begins.
Because custom and made-to-order items often move into production quickly, cancellation requests are not guaranteed once design work, engraving, carving, embroidery, cutting, finishing, or production has started.
Exchanges
We do not offer automatic exchanges. If you need a different item, please contact us. For eligible non-custom items, we may recommend returning the original item and placing a new order.
Questions
For return questions, contact:
The Plaid Dog Workshop
Email: info@theplaiddogworkshop.com
Website: theplaiddogworkshop.com